Apr 29, 2024

Our Commitment to Customer Service

Here at Evo Supplies, our customers really matter to us.

Serving a wide range of businesses and individuals nationwide – from removals specialists and office fit-out companies, to gym movers, furniture installation experts and art galleries, to name but a few – we work hard to ensure that everyone receives an efficient, smooth and pleasant customer experience, whether ordering online through our website shop or liaising with our team directly by phone or email.

We believe our dedicated approach to providing exceptional service to our customers – as well as the consistently high quality of our products – really sets us apart, making Evo Supplies your go-to supplier for versatile moving solutions. The proof is in our growing number of loyal customers, who return to us again and again.

Read on for more about our dedication to quality customer service.

A Commitment to Quality

Quality at every stage is what Evo Supplies is all about: high-quality skates, dollies and trolleys, built from the best materials and components we can source, and a commitment to delivering excellent standards of customer experience.

We’ve been ISO 9001:2015 certified since 2018. And following our most recent audit, in November 2023, our Auva Certification report highlighted that:

“…the mechanisms for ensuring customer focus via communication, product quality and satisfaction are embedded in the Evo way of doing business…”

Adhering to the highest quality management across all business areas helps us provide the best possible experience for every customer.

Each member of the Evo team is trained to a high standard, enabling them to maintain consistent excellence in the manufacturing, finishing and packing our range of furniture skates and piano trolleys.

Empowering our staff to be at the top of their game and committed to quality allows us to deliver fast and helpful responses to enquiries, offer considered product recommendations, and process orders – even large, urgent, or bespoke orders – quickly and efficiently.

Customer Testimonials

It’s always fantastic to receive testimonials from our customers – further indication that we’re on the right track in meeting, and often exceeding, their expectations and requirements.

Here’s just a handful of our five-star customer service reviews on Trustpilot:

“Got in touch to check stock levels of an item I needed urgently and received a speedy response with confirmation that my order would be despatched that day. My order arrived next day.”

“Excellent service at a great price. The dollies are well made and have a more than ample payload.”
– Mr Graham Harding

“Amazing! Having dealt with Juliet, customer satisfaction was overall plus 5+. Understanding needs and requirements was second to none. The team at Evo do not simply see you as a customer, and go the extra mile. Having used Evo in the past I will be placing orders shortly for skates, or otherwise known as dollies. Simply the best in the industry.”
– Ryan Wooster

“Friendly, expert and efficient advice is what this gem of a company delivers. Delighted with the products ordered, ideal quality for the job! Thank you Team Evo Supplies, refreshing to be able to talk with you personally on our requirements.”
– Chrysties Furnishing Centre

“Friendly, helpful service. Easy to get through on the phone and find what I wanted on the website.”
– Tim Vincent-Smith, Pianodrome

“Great customer service and of course the quality is the best I’ve seen so far. Worth every penny.”
– Alina Tirsina

Check out our ‘Excellent’ rated Trustpilot page to read more customer testimonials about our service and products.

Our wide range of strong, reliable moving equipment is available to browse and purchase through our online shop – but remember that our team of knowledgeable, friendly experts are always on hand to help if you have any questions, need some advice or are after something specific. Get in touch now on 01206 386683 or drop us an email at esales@evosupplies.co.uk